Refund policy

Return & Refund Policy

Thank you for shopping with us. Please read our Return & Refund Policy carefully before placing an order.

Due to the nature of electronic products, returns are accepted only in limited cases and with prior approval.

Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

  • Unused and in original condition

  • In original packaging with all accessories, manuals, and protective seals intact

  • Not activated, paired, or set up

  • Return request submitted within the approved timeframe

Returns that do not meet these conditions will not be accepted.

Non-Returnable Items

The following items are final sale and are not eligible for return or refund:

  • Used, activated, or set-up devices

  • Items with missing packaging, accessories, or manuals

  • Sale or clearance items

  • Gift cards

  • Orders placed incorrectly or due to change of mind

  • Compatibility or preference issues (e.g., features, color, model choice)

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To process your request, we may require:

  • Clear photos or videos showing the issue

  • Your order number

  • A brief description of the problem

If approved, we may offer (at our discretion):

  • A replacement, or

  • A refund

How to Request a Return or Refund

All requests must be approved before any item is sent back.

📧 Contact us at: popsmartforkids@gmail.com

Please include:

  • Order number

  • Reason for the request

  • Photo or video proof (if applicable)

Items sent back without prior authorization will not be accepted or refunded.

Returns & Dropshipping Fulfillment

Our products are fulfilled through third-party logistics partners.

  • Do not return items to the address on the package

  • Return instructions (if applicable) will be provided only after approval

  • In most cases, physical returns are not required

Exchanges

We do not offer direct exchanges.

If eligible, a replacement may be issued, or you may place a new order.

Refunds

Once approved:

  • Refunds are issued to the original payment method

  • Processing time: 7–10 business days

  • Bank or payment provider processing times may vary

Refunds will not be issued for requests that fall outside this policy.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return your order within 14 days of delivery, provided that the item is:

  • Unused and unactivated

  • In original packaging

  • With all accessories included

Items that do not meet these conditions may be refused.

Contact

For all return or refund inquiries:
📧 popsmartforkids@gmail.com

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